Different Forms of Business Telecoms Systems

Communication is everything in modern businesses. While plenty of the world seems to have transitioned to emails and even instant messaging, you can’t ignore the necessity of good business telecoms in your operation.

Research shows that customers still prefer to converse with spoken words over the phone rather than with written text alone. Ensuring you have a strong infrastructure for calls cannot be disregarded.

This blog will highlight several core business telecom solutions that every modern business owner should consider. Consider it a guide to ensuring you can optimise and maintain your communications with customers and fellow businesses alike, even in the age of hybrid work setups.

VOIP Business Communications

VOIP stands for Voice Over Internet Protocol, essentially meaning phone calls can be made over internet connections, rather than through traditional phone lines. Through using IP infrastructure rather than regular phone lines, users can save significant money, especially with international roaming calls. Leveraging the internet also allows calls to be made on different devices, increasing flexibility, great for remote workers who need to be active on the phone.

Hosted Business Phone Systems

The hosted phone system can be an alternative way to approach VOIP systems in today’s business landscape. The primary difference between a hosted or in-house VOIP is that the former puts business telecoms infrastructure in the hands of a third party, generally existing within the cloud. It can be more scalable, cheaper to set up and more accessible, requiring less on-site hardware or technical know-how.

Call Recording & Reporting

Customer service is still king, whatever industry you operate in. It doesn’t matter whether you’re dealing with other businesses or speaking directly to consumers – your staff needs to maintain good manners and courtesy over the phone. Consistent recording of calls allows for performance issues to be illuminated, as well as creating evidence in case of disputes or legal issues. Regular recording also allows for regular reporting, meaning the technique can be enhanced over time.

Full Call Centre Software

Some providers will be able to provide you with a full call centre suite of software, covering a lot of business telecoms solutions in one system. This can allow for integration with an existing or new CRM system, helping to centralise operations in general. The kinds of features included in a call centre software suite include:

• Call recording & reporting
• Mobile app capabilities
• Click-to-call
• CRM integration
• Call transferring & holding
• DND systems
• Video calling & conferencing
• In-house instant messaging
• Website live chatting software

The software should be easy to install and manage, complete with in-house or hosted options and unlimited multi-site extension potential – all while reducing your cost per call.

The Approach That a Business Telecom Provider Should Take

If you’re looking for a provider, software partner or VOIP host, there are a few things you should always keep in mind to look out for.

• Someone who takes the time to complete a comprehensive audit, understanding your business inside and out
• Providers that rigorously plan for the scope of your project, tailoring their roadmap to suit your requirements
• A team that specialises in speedy and seamless implementation, with minimal downtime or disruption to your business
• A partner that can train your staff well, allowing them to maintain and manage any installations moving forward
• Consistent aftercare, ensuring you can manage any issues or complications that come your way in the future

Make sure to look for companies that offer all of these steps as part of their business telecom offering. It’s also important to keep an eye out for positive reviews and high-level case studies – these serve as evidence that your new provider is worth their claims. Don’t let the digital age edge you out of high-level phone performance!